Frequently Asked Questions

Official Keys Hub is a trusted provider of genuine Microsoft software licenses including Windows, Office, Server, and other Microsoft products. We offer authentic product keys at competitive prices with instant delivery and lifetime support.

Yes, 100% genuine! All our product keys are sourced from authorized Microsoft distributors and partners. Every key is authentic, legal, and comes with a lifetime guarantee. We never sell pirated or illegal software.

Instant delivery! Most orders are processed within 5 minutes. You'll receive your product key via email and WhatsApp immediately after payment confirmation. Our automated system ensures the fastest possible delivery.

We accept PayPal, Stripe, Visa, Mastercard, American Express, and other major payment methods. All transactions are secured with 256-bit SSL encryption for your safety.

Yes! We offer a 100% money-back guarantee within 30 days if your product key doesn't work. We'll either replace the key immediately or issue a full refund - no questions asked.

Activation is simple: 1) Install Windows/Office from Microsoft's official website, 2) Go to Settings > Update & Security > Activation (Windows) or File > Account (Office), 3) Click 'Change product key', 4) Enter your key, 5) Click 'Activate'. Full instructions are included with your purchase.

Online Key: Activates via Microsoft servers (requires internet). Bind Key: Permanently linked to your Microsoft account for easy reinstalls. Phone Key: Can be activated by calling Microsoft (works offline). All are genuine, just different activation methods.

Yes! Your license is valid for lifetime. You can reinstall on the same device as many times as needed. For major hardware changes, you may need to reactivate by phone (free Microsoft service).

Contact us immediately via WhatsApp or email. This rarely happens, but we'll replace your key within minutes at no extra cost. We guarantee all keys work on first activation.

Yes, with Phone Keys! Call Microsoft's automated activation line, enter the installation ID displayed on your screen, and receive an activation code. It's free and takes about 5 minutes.

No, each license is for ONE device only (unless specified as multi-device like Office 365). Using one key on multiple PCs simultaneously violates Microsoft's terms and will cause activation failures.

Yes! Retail licenses can be transferred. Uninstall from the old PC, then install and activate on the new one. For best results, use the phone activation method if you get an error.

Retail: Transferable between PCs, full Microsoft support. OEM: Tied to first PC, limited support. Volume: For businesses, requires Volume Licensing Service Center. We primarily sell Retail keys for maximum flexibility.

Yes! One-time payment, lifetime validity (except Office 365 which is annual subscription). No recurring fees, no expiration. You own the license forever.

No, you need a Pro key to upgrade. However, we sell upgrade keys at competitive prices. Contact us for special upgrade pricing if you already have a Home license.

Contact us immediately! We provide 24/7 support via WhatsApp and email. We'll troubleshoot with you, and if the key truly doesn't work, we'll replace it instantly or refund you fully.

Yes! We include detailed PDF guides with screenshots. If you need personal assistance, our support team is available 24/7 via WhatsApp to guide you through the process step-by-step.

Lifetime! We don't disappear after the sale. As long as you have your product key, we'll help you with any activation or technical issues - forever.

Absolutely! Common errors like 0xC004C003, 0xC004F074, or 'This key didn't work' are usually fixable. Contact us and we'll guide you through the solution or provide a replacement key.

Yes, for complex issues we can provide remote assistance via TeamViewer or AnyDesk (with your permission). This service is free for our customers.

Office Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Skype for Business. It's the complete Office suite with all applications.

No, they're separate products. However, Windows 10 keys can be used to install Windows 11 if your hardware is compatible. Contact us if you need clarification for your specific situation.

Office 2021: One-time purchase, works offline, no cloud features, fixed to that version. Office 365: Annual subscription, includes 1TB OneDrive, always updates to latest version, cloud features. Choose based on your needs.

No, Server licenses and Client Access Licenses (CALs) are sold separately. Contact us for bundle pricing if you need both server license and CALs.

Yes, the key will activate Windows 7. However, Microsoft ended support in 2020. We recommend upgrading to Windows 10 or 11 for security updates. Keys still work for legacy systems or virtual machines.

100% safe! We use encrypted payment processing (256-bit SSL), never store your payment information, and are a registered business in Sweden. Over 50,000 satisfied customers trust us.

Never! We respect your privacy. Your email and order information are kept strictly confidential and will never be sold or shared with third parties. See our Privacy Policy for details.

Absolutely legal! All keys are sourced from authorized distributors. The software license resale market is legal in the EU under the 'doctrine of exhaustion' (UsedSoft v. Oracle case).

Volume purchasing, lower overhead (online only), and strategic partnerships allow us to offer genuine Microsoft products at 85-95% off retail prices. We pass the savings to you!

Yes, Microsoft supports all genuine product keys regardless of where purchased. If you need Microsoft support, they'll help you just like any other customer.

Via email and WhatsApp! After payment, you'll instantly receive: 1) Product key, 2) Download link to official Microsoft ISO, 3) Installation guide PDF, 4) Activation instructions. Check spam folder if not in inbox.

First check your spam/junk folder. If still not found, contact us immediately on WhatsApp (+1 601 975-6129) with your order email. We'll resend instantly.

If you haven't activated the key yet, contact us immediately. We may be able to exchange it for a different product. Once activated, exchanges aren't possible.

Yes! We keep records of all purchases. If you lose your key, contact us with your order email and we'll resend it free of charge.

Yes! We offer volume discounts for businesses. Contact us via WhatsApp or email with your requirements and we'll provide a custom quote with special pricing.